Return & Exchange Policy
Return & Exchange Policy – Petalwalk
Effective Date: 26 January 2026
Brand: Petalwalk
Business Name: Petalwalk
At Petalwalk, customer satisfaction is important to us. Every product is carefully inspected before dispatch to ensure premium quality, craftsmanship, and accuracy.
1. Return & Exchange Period
Customers may request a return or exchange within 7 days of receiving their order.
Requests submitted after 7 days of delivery may not be accepted.
2. Eligibility for Return or Exchange
Products may be eligible for return or exchange only in the following situations:
• Damaged product received
• Wrong item delivered
• Manufacturing defect identified upon delivery
The product must be:
• Unused and unworn
• In original packaging
• Accompanied by proof of purchase
3. Evidence Requirement
To process a return or exchange request, customers may be required to provide:
• Clear photographs of the product
• Images of the packaging
• Order details
• Video evidence where applicable
4. Size Exchange Policy
Size exchanges may be available for unused products subject to stock availability.
Customers requesting a size exchange may be responsible for applicable shipping charges.
The product must be unused, unworn, and returned in original packaging.
5. Non-Returnable / Non-Exchangeable Cases
Returns or exchanges will not be accepted for:
• Products that have been used or worn
• Damage caused after delivery
• Change of mind
• Size or fitting issues after use
• Minor color variations caused by lighting, photography, or screen settings
• Sale, clearance, or discounted items (if applicable)
6. Refund Policy
For Pakistan orders, refunds are generally not offered. Approved claims may be resolved through product replacement or exchange.
For international orders, refunds, replacements, or exchanges will be reviewed on a case-by-case basis depending on the nature of the issue, shipping costs, courier policies, and destination country requirements.
7. Exchange Process
To request a return or exchange, contact:
Phone:
03115131258
Email:
petalwalk1@gmail.com
Please provide:
• Order number
• Customer name
• Description of the issue
• Supporting photos or videos
Petalwalk will review the request and provide a response as soon as reasonably possible.
8. Shipping Costs for Returns & Exchanges
If the claim is approved due to a damaged product, manufacturing defect, or wrong item delivered by petalwalk.
• Petalwalk may cover reasonable replacement shipping costs.
If the return or exchange request is not due to an error by petalwalk.
• The customer may be responsible for applicable shipping charges.
9. Inspection of Returned Products
All returned products may be inspected before approval of any replacement, exchange, or refund-related request.
10. International Orders
International orders may be subject to customs inspections, duties, taxes, import regulations, and courier policies of the destination country.
Delivery times, customs procedures, and exchange handling may vary depending on the destination country.
11. Right to Refuse Claims
Petalwalk reserves the right to refuse return, exchange, replacement, or refund-related requests that do not meet the requirements outlined in this policy.
Contact Information
Brand:
Petalwalk
Business:
Petalwalk
Address:
Sana Market, Opposite Hafiz Plaza, Tangi Road, Charsadda, Pakistan
Phone:
03115131258
Email:
petalwalk1@gmail.com