Shipping Policy

🚚 Shipping Policy – Petalwalk

Effective Date: 26 January 2026

Brand: Petalwalk

Business Name: Petalwalk

At Petalwalk, we are committed to delivering your orders safely, efficiently, and reliably.

1. Order Processing

• Orders are generally processed within 24–48 hours after confirmation.

• Orders are processed Monday to Saturday, excluding public holidays and exceptional circumstances.

• Customers may receive order confirmation and shipping updates through available communication channels.

2. Pakistan Shipping

Petalwalk delivers across Pakistan.

Delivery Time

• Standard delivery: 3–5 working days.

• Remote or rural areas may require additional delivery time.

Delivery Charges

• Free home delivery is available on eligible orders within Pakistan.

Cash on Delivery (COD)

• Cash on Delivery (COD) is available on eligible orders within Pakistan.

• Customers are requested to keep the payable amount ready at the time of delivery.

• Courier representatives may verify order details before handing over the parcel.

3. International Shipping

Petalwalk may offer international shipping to selected countries, including the United Kingdom and other supported destinations.

International Delivery Time

• Estimated delivery time: 7–14 business days.

• Delivery times may vary depending on customs clearance, courier operations, destination-country regulations, weather conditions, public holidays, and other circumstances beyond our control.

International Payments

• All international orders require advance payment before shipment.

• International orders will be dispatched only after successful payment verification.

4. Customs, Duties & Taxes

International shipments may be subject to customs inspections, import duties, taxes, VAT, government charges, customs clearance fees, or other destination-country requirements.

Such charges, where applicable, may vary depending on destination-country regulations and shipping arrangements.

The handling of duties, taxes, VAT, customs clearance charges, and other import-related fees may vary depending on the shipping method selected, courier policies, and destination-country regulations.

Customers are encouraged to review applicable import regulations before placing international orders.

5. Shipping Address Accuracy

Customers are responsible for providing accurate:

• Full Name

• Contact Number

• Delivery Address

• Postal Code (where applicable)

Petalwalk shall not be responsible for delays, failed deliveries, or additional charges resulting from incorrect customer information.

6. Courier Partners

Petalwalk works with trusted courier and logistics partners to deliver orders.

While we strive to ensure timely delivery, we are not responsible for delays caused by courier companies, customs authorities, transportation disruptions, weather conditions, or other circumstances beyond our reasonable control.

7. Damaged Shipments

Customers are requested to inspect their package upon delivery.

Any damage, missing item, or delivery issue should be reported within 48 hours of receiving the shipment.

Supporting photographs or videos may be requested for investigation and resolution purposes.

8. Failed Deliveries & Refused Shipments

If a shipment cannot be delivered due to incorrect information, customer unavailability, refusal to accept delivery, or other customer-related reasons, additional shipping charges may apply where applicable.

9. Policy Updates

Petalwalk reserves the right to modify or update this Shipping Policy at any time.

Updated versions will be published on this page.

10. Contact Information

Brand:
Petalwalk

Business:
Petalwalk

Address:
Sana Market, Opposite Hafiz Plaza, Tangi Road, Charsadda, Pakistan

Phone:
03115131258

Email:
petalwalk1@gmail.com